Returns Policy

Author: Neto Support  

Returns Policy Beach Chairs Australia

WHAT can be returned?
Are all your products returnable or do some restrictions apply?
All products are returnable as long as they are in as "new" condition with original tags in place and a current receipt of purchase.

Consumer Rights:

‘Many of our products come with a guarantee or warranty from the manufacturer.
In addition, they come with guarantees that cannot be excluded under the Australian
Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Full details of your consumer rights may be found at www.consumerlaw.gov.au.’

WHEN do items need to be returned by?
Time Frames for Exchange:

Full Price items: 30 days from date of purchase - NB: All shipping to and from our store are at your expense.
Sale or Clearance items: 7 days from date of purchase - NB: All shipping to and from our store are at your 
Please note that for an exchange, the returned items must be in their original condition, complete with all labels and packaging. 

WHERE do items need to be returned to?
Return Address:
Online Returns
www.beachchairsaustralia.com.au
830 Pittwater Road
Dee Why NSW 2099
Phone: (02) 9972 0061
(NB: Please include your Full Name, Phone Number and Order Number, so that we can identify which order it is for).
 

HOW do customers return items?
(NB: Please include your Full Name, Phone Number and Order Number, so that we can identify which order it is for).​

Beach Chairs Australia is committed to customer satisfaction, and we want to take the risk out of ordering with us. We want you to feel confident in your purchase and aim to make all aspects of ordering as hassle free as possible, especially with returns.

If you receive any product that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange it or issue you with a store credit for the cost of the item. Please note that we do not normally give refunds if you simply change your mind or order the incorrect size or colour. Usually, we will only process a refund where goods are faulty, have been wrongly described, are different from a sample that has been shown to you or do not perform the function that they are supposed to.

If you ever have any queries regarding our products or returns policy, please don't hesitate to contact us on (02) 9972 0061 or sales@beachchairsaustralia.com.au.

Time Frames for Exchange:

Full Price items: 30 days from date of purchase - NB: All shipping to and from our store are at your expense.
Sale or Clearance items: 7 days from date of purchase - NB: All shipping to and from our store are at your 
Please note that for an exchange, the returned items must be in their original condition, complete with all labels and packaging. 

Incorrect, Faulty or Damaged items:

If you receive an item that is not what you ordered, is damaged or you believe is faulty, please give us a call on (02) 9972 0061 or email us at sales@beachchairsaustralia.com.au with photos of the fault/damage and a description as to what has happened. We will assess it ourselves, and get in contact with the corresponding supplier or manufacturer, if necessary. We will then call and/or email you within 24 hours with the best course of action; be it a replacement, repair, refund or return back to you. If for any reason you don't hear from us within 24 hours, please give us a call and we will have it resolved as quickly as possible.

Where goods are deemed as faulty or if you have been sent the wrong product, Beach Chairs Australia will arrange the retrieval/shipment of your goods at no cost to you. 

SHIPPING for returns?
The customer will pay for the returned item and if the items are faulty they will be refunded the cost of postage.If the items have been returned and not faulty due to manufacturing faults the customer will be liable for all costs including our return postage.

CREDIT for returns?Refunds:
If the item is being refunded, we will process this via our internet banking and you will receive an email with a remittance for the transaction. Please allow 2-5 business days for the refund to show in your account, as it can take a few days for the bank to process the transaction.


Instore return option?
Yes

Packing materials?
Do items need to be in orginal packaging for returns? YES